Inside Sales Representative

Location: Middleton, WI

At ACD, our mission is to ‘deliver fun’ to all our customers – and we have done so for nearly thirty years! Our midsize company. We are a company who understands that it is the strength of our staff that allows us to continue to thrive! We offer competitive salaries and benefits, as well as Earned Time Off, 401k retirement savings plan, employee discount, and room for advancement. Join our team and help us “deliver fun”!

Overall Responsibilities:

  • Establish rapport and a trusting relationship with ACD customers by providing quality service through effective communication on topics ranging from standing orders, shipment details, product knowledge, new items, return merchandise, terms and more.
  • Ensure that orders from clients are submitted properly, punctually and with proper communication to ACD warehouse staff.
  • Secure priority and service-based pre-orders from ACD clients.
  • Navigate the X3 Systems to ensure competent and complete understanding of daily ordering processes.
  • Become efficient in the use of ACD’s CRM system.
  • Answer incoming phone calls in a professional manner and facilitate communication to the appropriate persons.
  • Manage and organize ACD customers for targeted marketing.
  • Build knowledge on manufacturers, vendors and their products by researching lines, reading industry articles and demo of products that ACD offers.


  • Knowledge in basic Microsoft Office programs and computer functionality. i.e. Excel, Word and Outlook.
  • Excellent communication skills including phone, email and in person.
  • Works well independently and in a team environment.
  • Familiarity of game and pop culture is a plus.
  • Desired education:
  • Bachelor's Degree (a plus), or High School Diploma/GED and two (2) years of work-related experience..
  • CRM and ERP experience

Physical Requirements & Environment

  • This position operates in a professional office environment and routinely uses standard office equipment.
  • May occasionally pick orders during high volume periods in the warehouse.


  • Base salary: $38,000-$42,000 dependent on experience
  • Medical, dental, and vision insurance, company-paid life and disability insurance, Earned Time Off, and 401k retirement plan offered

Please click here to apply.