Online Ordering FAQ

How do I log in?

Click the “Sign in” button in the upper right corner of the website.  Enter your email address and password then click “Sign in”.

How do I get to My Dashboard?

Click “My Account” (located to the left of "Products" in the top right corner).  You can also access My Dashboard using the “My Account” link under Customer Info at the bottom of the page.

How do I change my password?

Before you log in click “Forgot Password”. You will be sent an email with a password reset link.

How do I change my warehouse shopping preferences?

You can go to My Account and under your Account Information you will find Warehouse preference: with two options, you may select either All Warehouses or Primary Warehouse Only. You can also change this on any product page. When looking at a product immediately after the name of the item you will see “Shipping from ” click the text that either says “All available warehouses” or “Primary warehouse”, make your selection then, click “Update preferences”.

How do I change the shipping address for an order?

You may change your shipping address on your My Account page by going to Address Book and clicking the link under Default Shipping Address. You may also change your shipping address on your cart page before checking out. In the top left of your cart click the address link where it says “Shipping to X”.

What does it mean if a product page says that the item has an allocation?

Allocation is a limit on how many units of a particular SKU that you can order within a given length of time.

What does it mean when a product says, “You already purchased X of "SKU NAME". Due to weekly allocation, you can only buy Y per week.” and I can't order it, even though it is in stock?

That means that this product is allocated due to high demand or low supply. You may only order Y units per week. 

How do I upload an order?

To upload an order, after you have logged in, you can click the "Quick Order" link on the top right area of the website. Once here you can either add a list of SKUs in the format SKU,qty into the “Enter multiple SKU(s)” tool or you may upload an xml or csv document where the first column labeled SKU and the second column labeled QTY into the “Add from File” tool.

How can I search for an exact phrase or name of product?

If you would like to search for a specific set of products without any related content put your search criteria into quotations. For example if you want to find only Japanese sized Dragon Shield sleeves you would search "Dragon Shield: Japanese".

How does the Advanced Search tool work?

In Advanced Search you are narrowing down items with an additive filter. For example, if you were to type in Black under the “Name” field, then select “Card Accessories” under “Product Line” you will only get results where both of those choices are true for those items.

Can I search by UPC?

Yes, you may type a UPC into the regular search bar or use the UPC field under “Advanced Search”.

Is there a way to show available inventory for all warehouses?

If you set your shopping preferences to “All available warehouses” you will be able to see inventory for all the warehouses that can ship to your location. You may also visit the Available Inventory page and download or view the instock lists.

Why can I only see inventory for three warehouses?

Although ACD has four warehouses cross shipping items is only permitted for the three warehouses closest to your shipping address.

Why can’t I see a product I know you carry?

Items will not be visible to you if you are not allowed to purchase them based on restrictions put in place by the manufacturer.  If you have questions about your restrictions, please contact your sales rep.

How do I backorder items?

Add items to cart and proceed to checkout as normal. Any items that are not currently in stock will be added to your backorder.

How do I preorder items?

Add preorder items to your cart and proceed to checkout as normal.

How can I see what I have on backorder/preorder?

Go to “My Account”, then click the “My Pre-Order Items” tab. This will show you both your backorders and preorders.

How do I update my backorders/preorders?

Go to “My Account”, then click the “My Pre-Order Items” tab. This will show you both your backorders and preorders. If an item is still able to have the quantity edited you may click “Modify” beneath the quantity. Once you have made all updates on a single page scroll to the top and click “Save Modifications on Page”. If you click to the next page of backorder/preorder items your changes will NOT be saved.

Why can't I update an item on my preorders?

If an item that you have on preorder has already been ordered from the manufacturer with your preorder amount factored in you can no longer lower that amount. If you wish to increase your order for that item please contact your Sales Rep to see if additional stock will be available.

How do I know when backorders/preorders will be in stock?

For preorders, many items will have release or street dates listed on them. For backorders, the expected restock date will not be listed.  Your sales rep will contact you when your items become available.

How do I have my preorders and backorders included with my order?

Before placing your order or immediately after you should contact your Sales Rep before the order is processed to let them know what items that you would like to add to that order from your preorders/backorders. You should also select "Place order on hold and contact me" during the final stage of checkout.

How do I get credit for damages, defects, or missing items in my order?

To submit an RMA request, complete the online form, which can be accessed by clicking the "Request an RMA" link under Services and Support at the bottom of the page.  To view our RMA Policy, click the "RMA Policy" link, which is also located under the Services and Support.

How do I check the status of an RMA?

To check on the status of an RMA please contact rma@acdd.com.

How do I view my previous and open orders? 

You may view these orders by going to "My Account" then clicking the "My Orders" tab.

How do I view my invoices?

You may view your invoices by going to "My Account" then clicking the "My Invoices" tab.

How do I change my payment method?

To change your payment method you must contact our accounting department.

How do I set up other users with their own logins?

This is available if your role is set to "Company Administrator". Your role can be found under "My Account" then "Company Users". To add a new user to your company click "Add New User" on the Company Users page.

How do I change user permissions?

Under “My Account” click “Roles and Permissions”. Once here click Add New Role. Set a name for the role such as Buyer, Accountant, Manager, etc. You may then select specific actions that users assigned this role may take. Any user will be able to view products on the website and place items in cart. But only those roles which you set up with the permissions to may submit orders, view past orders or invoices, or manage other company users.

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