Request an RMA

RMA Policy

An RMA (Return Merchandise Authorization) number is used for the following issues:  missing, damaged, defective, did not order, ordered (x) but received (y) and consignment returns.  Claims for issues in your order should be received by ACD within 7 days of delivery.

This can be initiated by sending an email to rma@acdd.com or by completing the RMA request form below.

ACD will issue a prepaid call tag for product returns.  The call tag will contain the item(s) to be returned.

Replacement: In the event that replacement product is needed immediately, a replacement shipment is available.

Please note: Items returned to ACD must be properly packaged to prevent loss or damage in transit. The dimensions of the box being shipped to ACD must be included in your RMA request. Other than damage returns, all products must be received in re-sellable condition in order to receive credit.  ACD cannot give credit for items which bear the store sales sticker. 


If you have any questions, please contact the ACD RMA/Customer Service department at rma@acdd.com.

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