RMA Policy

An RMA (Return Merchandise Authorization) number is used for the following issues:  missing, damaged, defective, did not order, ordered (x) but received (y) and consignment returns.  Claims for issues in your order should be received by ACD within 7 days of delivery.

This can be initiated by sending an email to rma@acdd.com or by completing the RMA request form on our website.

The following information is required in order to complete the RMA request:

  • Contact name
  • Company name
  • Phone number
  • Part number(s) and quantity of each
  • Invoice number or date delivered
  • A brief description of the problem that occurred


ACD will issue a prepaid call tag for damages, did not order and ordered (x) but received (y).  The call tag will contain the item(s) to be returned.  The prepaid call tag is issued by the weight of the item(s) reported.  Adding additional items to the return would result in additional freight fees charged to ACD which may need to be passed on to the sender.

Replacement:

In the event that replacement product is needed immediately, a replacement shipment is available.  Requesting this option implies that the customer will ship back the product replaced within 10 day of receiving the call tag.  If product is not returned, the customer will be responsible for payment of the replacement product. 

Please note:

Items returned to ACD must be properly packaged to prevent loss or damage in transit.  Other than damage returns, all products must be received in re-sellable condition in order to receive credit.  ACD cannot give credit for items which bear the store sales sticker. 


If you have any questions, please contact the ACD RMA/Customer Service department at 608-203-9925 or email rma@acdd.com.